If you encounter problems launching software on Aristeem, here are some possible solutions to help resolve the issue.
The problem may manifest as:
The loading process freezes, followed by an error message appearing on the screen.
The software you are launching stops working immediately.
If you experience such issues, please try the following:
Solutions:
Launch the software in Incognito Mode (Google Chrome).
Ensure your browser is updated to the latest version (Settings > Help > About Google Chrome).
Clear cookies and cache in your browser (or simply use Incognito Mode).
Restart your computer or laptop.
Make sure that VPN and proxy settings are disabled (Settings > Advanced > System ). The same applies to any Adblock extensions in your browser.
Check your connection to our servers (top-right corner of the website). Your connection speed should be at least 5 Mbps.
Additional Recommendations:
It has been found that Apple Private Relay can cause connectivity issues. We recommend disabling it. For further instructions, refer to this article: Apple Support .
The NSURLSession WebSocket feature in Safari may cause connectivity issues. We recommend disabling it. Here’s how:
For iOS:
Settings → Safari → Advanced → Experimental Features → NSURLSession WebSocket (turn off).For macOS:
Safari → Preferences → Advanced → Check "Show Develop menu in menu bar"
Safari → Develop → Experimental Features → NSURLSession WebSocket (turn off).
If none of these suggestions resolve the issue, please contact our support team, and we will analyze your problem in greater detail.